Question 1

Will I face retaliation for filing a report?

Accepted Answer

All reports are presumed to be made in good faith, with the sole intention of aligning behaviors with the ethical principles of Palmar Export Division. Therefore, no retaliation will be taken for submitting a report.
However, we are committed to protecting the integrity, reputation, and dignity of our collaborators. Any report made in bad faith, with the intent to defame, discredit, or falsely accuse as a form of revenge, is considered misconduct and will be sanctioned according to applicable policies.
Our Palmar Export Division Code of Ethics includes a strict non-retaliation policy, which is an official organizational guideline.

Question 2

Why should I report?

Accepted Answer

We want you to grow in a respectful, fair environment where you are protected from any conduct that could negatively impact your professional or personal well-being. This contributes to a healthy, harmonious space of free expression, and strengthens both our company and its positive role in the community, society, and with authorities.

Question 3

What are the hours for reporting questions or concerns?

Accepted Answer

You may report from Monday to Saturday, 8:00 a.m. to 10:00 p.m., and on Sundays from 9:00 a.m. to 3:00 p.m.
Additionally, you can leave a voice message 24 hours a day, 365 days a year.

Question 4

What if I want to provide more information after submitting my report?

Accepted Answer

At any time, you can revisit the Transparency Mailbox and, using your tracking number, add new information or report a recurrence if applicable.

Question 5

When should I use the Transparency Mailbox?

Accepted Answer

Whenever you know of, are informed about, or are involved in a situation that goes against the Palmar Export Division Code of Ethics. You may also use it when you have questions or suggestions you'd rather submit to the Ethics Committee instead of discussing them directly with your supervisor.
Using the Transparency Mailbox is voluntary.

Question 6

How long will it take to resolve a submitted report?

Accepted Answer

EthicsGlobal (external provider) forwards the report to the Ethics Committee of Palmar Export Division within a maximum of 48 hours.
Due to the complexity of each case, the Committee will determine the investigation and resolution timelines accordingly.

Transparency Mailbox

How it works?

What is it?

How to report:

Submit your report:

Track your report:

Frequently asked questions