At Palmar, we are committed to ensuring the privacy and security of our users’ personal information. We understand the importance of protecting your data and have developed this Privacy Policy to explain how we collect, use, store, and safeguard your information when you access and use our website: www.palmar.com.ec (hereinafter, the “Website”). 

This Policy also outlines your rights regarding the information you share with us and how you can exercise them. At Palmar, we are dedicated to providing a transparent, secure, and trustworthy experience at all times. 

I. GENERAL INFORMATION 

1. Corporación Palmar is a business group made up of various companies and industries that form our value chain, including: AGRICULTURAL DIVISION, FERTIPALMA, ICAPAR, PALMAPLAST, FUMIPALMA, INCARPALM, and the EXPORT DIVISION. 
2. By submitting any request, comment, suggestion, complaint, or inquiry through the form available on our Website, you acknowledge that you have been duly informed about the practices, uses, and policies described in this Privacy Policy. This Policy outlines how we handle personal data received through our Website in accordance with Ecuador’s Organic Law on Personal Data Protection, published in the Supplement of Official Registry No. 459 on May 26, 2021. 
3. In this Policy, references to “we,” “our,” or “Palmar” refer to Corporación Palmar and its affiliated companies. References to “the User” or “Users” refer to individuals who access and use the Website, excluding Corporación Palmar. 

II. WHAT TYPE OF INFORMATION DO WE COLLECT FROM THE USER? 

Palmar collects personal data from Users exclusively through the forms available on our Website. We ensure that we only request the data that is necessary, appropriate, and relevant for specific purposes, in accordance with the principle of data minimization. 

The personal data we may collect includes: 

• Identification details (first and last name) 
• Contact information (email address, phone number) 
• Related information (request, requirement, or inquiry details) 
• IP address of the request submitted 

If a User submits data on behalf of a third party, they guarantee they have obtained prior consent from that person for the processing of their personal data in accordance with this Privacy Policy. 

III. MINORS

To use Palmar’s services, Users must be of legal age. The definition of legal age will depend on the legislation in the User’s country of residence. 

If a minor accesses Palmar’s Website by any means, it will be presumed that such access was granted with the appropriate consent of their parent(s), legal guardian(s) or representative(s). 

IV. HOW DO WE COLLECT INFORMATION? 

At Palmar, the User’s personal information is collected exclusively through the form available on our Website. This form allows the User to submit relevant data in relation to suggestions, comments, complaints, or contact inquiries. 

As previously mentioned, all data collected is essential for managing our relationship with the User and will be processed solely for the stated purposes. 

V.  PURPOSE OF DATA PROCESSING 

1. To address requests submitted by visitors through the Website. 
2. To receive information via the contact form: The only method through which Palmar will collect data from Users is the form available on the Website. This form is intended for submitting suggestions, comments, complaints, or contact requests. Any data provided will be processed exclusively for these purposes. 

VI. SHARING OF INFORMATION 

Corporación Palmar informs Users that the data collected through the Website may be shared with: 

• Palmar Group Companies: Since Corporación Palmar is composed of multiple companies and industries, the User’s personal information may be shared within the group to optimize service delivery and ensure efficient management. We will always ensure that only the data necessary, appropriate, and strictly relevant for the stated purposes in this Privacy Policy is shared. 

VII. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

Users have the right to exercise the following rights regarding their personal data: 

To exercise these rights, the User may send a request to the following email: datos.personales@palmar.com.ec, clearly specifying which right they wish to exercise. The request must be sent from the same email address used in the original submission through the Website form. 

Request Requirements: The User must include the following in their request: 

• Full name
• Email address for notifications 
• Contact phone number 
• Clear description of the data in question and any supporting documents, if applicable. 

Once the request is received, Corporación Palmar will respond within the timeframes established by law—generally within 15 business days for requests related to access, correction, updating, or deletion of data. 

VIII. SOCIAL MEDIA

Corporación Palmar is active on various social media platforms (such as Facebook, Instagram, LinkedIn, among others) to engage with users and keep them informed about our activities, products, and services. 

Data collected via these platforms will be used solely to respond to comments, suggestions, inquiries, or requests made by Users. In general, this includes identifying and contact information, as well as information relevant to the User’s inquiry. 

Consent and Data Extraction: Under no circumstances will Corporación Palmar extract personal data from Users’ social media profiles without their express and specific consent. 

IX. CHANGES TO THIS POLICY

Corporación Palmar reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, services, or in accordance with applicable laws. Any updates will be published in this same section of our Website. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. 

If substantial changes are made to the way your personal data is handled, we will notify Users in a timely manner, either through the Website or via other available communication channels. 

If at any point you do not agree with the updated terms, you may exercise your rights in accordance with the procedures outlined in this Policy. 

X. CONTACT

If you have any questions about this Privacy Policy, about Palmar’s practices, or about the records we maintain on our Website, please contact us at: datos.personales@palmar.com.ec.